Overview
Emails are essential part of any company. It is an economical and highly accountable way to reach your target audience. Using the generic design used by your peers do not make you stand out from others! It does not really showcase your company.
Our experts at SupportSkins.com can help you with that by compiling a fully customized email design from your company at an extremely cost. On purchase of our email customization services we shall create a custom design for all the emails sent out from the software that comply to your organization’s branding guidelines, follow best practices for email marketing and look great.
How it works
The complete process for the email customization services offered by us has been simplified to provide our clients high quality email designs with a quick turn around time.
What do you get on purchase of this service
- Unique look – A brand new look for all the emails to match your business brand and identity.
- Cost affective – Our services are offered an extremely modest cost.
- High quality work – All our customized email templates are of the highest quality making sure the emails match your existing website colors, layout and company branding.
- Kayako onDemand – Our customization are fully functional and support Kayako onDemand solutions.
- Free update and support – On purchase of our email customization services, you are entitled to 90 days of free support and update for the modified templates. If Kayako releases a new build, we will update your templates to support the new build at no extra cost. 90 days is calculated from the date your order was completed.
- No downtime – We develop the emails completely offline on our local servers making sure your day to day support does not get interrupted.
- Compatibility – We design emails taking into considering all the major email desktop and web based clients making sure the emails render correctly without any issues.
- The final HTML design and all supporting graphic files are provided to you once the order is complete.
Our service is designed to provide high quality facelift to all the emails sent from the helpdesk. However you should consider the following before you purchase the services.
Things to consider before purchasing
- It can take us upto 2 business days to complete your email customization order, provided we are not booked for the time period and we have all the requested information to carry out the services.
- Email customization services does not include customization of skin templates nor are the emails customized for this service responsive. You can purchase these services separately.
- The cost specified is for 1 template group. If you are using 2 different designs for different template groups (software’s) you will have to place 2 orders. If the design for 2 templates are the same then we can customize the second template group at a discounted rate. You will have to contact our Sales Department for an exact quote.
- This is a one time service and is provided on first come first serve basis. All our customers are equally valuable to us hence it is just not fair to ignore their order while we work on yours.
- Refunds are not possible once the necessary information to design the emails have been provided by you and work has commenced.
What information is required
To execute your email customization services order, we shall require the following information.
- URL to your website or web page whose design/colors/brand you would like to replicate in your email templates.
- URL to your helpdesk.
- Admin access to your helpdesk to install the skin templates – Admin username & password.
- FTP access information – FTP host, Username, Password and the path to the directory in which the software has been installed in.
- Any specific text or content you wish to add in the emails.
Incase of Kayako onDemand solutions, Kayako does not provide FTP access to their servers hence we will need to save the replaced images and CSS files on an external location. We shall then modify the email templates to accept these files and display them in the email software hence we shall need FTP access to this external server.
Please inform our staff if you are have customized the source code, using a third party module or carried out any other kind of customization.
Email Customization Services – USD $125.00 Only Order Now
What Next
Have you already placed your order? If yes, then please email us the above requested information so we can begin with your order. If you have already emailed us the information, please be patient while we design your email templates.
Still have questions?
If you still have questions regarding this service then please feel free to contact us by clicking on the button below. We would be happy to help you!
Contact Us