Overview
There can be a variety of reasons due to which you might have to transfer your software installation from one server to the other. It can be a complex process! Do not worry, the experts at SupportSkins will migrate your installation swiftly from your existing server onto the new one without any loss of data.
How it works
The complete migration process has been streamlined to complete the process as soon as possible without any data loss while keeping the downtime to an absolute minimum.
What do you get on purchase of this service
- Peace of mind – Time to put it to better utilization.
- Transfer (migrate) your software from your existing server to your new server.
- Full restore – A full restore of your database and files will be carried out on your new server. You will not loose any of your existing data and customizations (if any).
- Email parser set up – Besides restoring the data, we shall also set up email parser on your new server so you have a fully functional system.
- Thorough testing to make sure the software has been correctly migrated.
Our services are of the best quality, however you should consider the following before you purchase the services.
Things to consider before purchasing
- Our Services department is available from Monday through Friday from 11:00 AM to 8:00 PM Indian Standard Time (GMT + 5.5). We expect your order to be completed within 24 – 48 business hours provided we have all the required information.
- Our transfer services do not include editing the server set up of the new server on which the software is being migrated to. It is assumed that your host meets all the necessary software requirements.
- If we are to edit the server set up; it may attract an additional charge. Additional cost, if any, will be informed in advance and only when approved the installation will be carried out.
- The software when transferred from the old server to the new one will be on the same version (build). Transfer services do not include upgrading the software build. That can be done at an additional cost.
- Transfer services do not include setting up of new staff users, department or email parser set up. They can be done at an additional cost.
- Refunds are not possible once the necessary information to perform the migration has been provided by you and work has commenced.
- This is a one time service which includes 1 instance of software migration.
What information is required
To execute the transfer service, we shall require the following information.
Existing server access details
- Control panel access information – cPanel / PLESK.
- FTP access information – FTP host, Username, Password and the path to the directory in which the software has been installed in.
- phpMyAdmin access information if it is not available in your server control panel – URL, Username and Password.
Root access to the server can be required to back up the database if we are unable to back it up using phpMyAdmin.
New server access details
- Control panel access information – cPanel / PLESK.
- FTP access information – FTP host, Username, Password and the path to the directory in which the software has been installed in.
- phpMyAdmin access information if it is not available in your server control panel – URL, Username and Password.
- Access information to your helpdesk – URL, Admin Username and Password.
- Kayako Members Area access information.
Root access to the server can be required to restore the database if we are unable to restore it using phpMyAdmin as well as for email parser setup.
Please inform our staff if you are have customized the source code, using a third party module or carried out any other kind of customization so we can check if they are fully functional once the migration is complete.
Purchase Transfer Services – USD $100.00 Only Order Now
What Next
Have you already placed your order? If yes, then please email us the above requested information so we can begin with your migration. If you have already emailed us the information, please be patient while we transfer the software to your new server.
Still have questions?
If you still have questions regarding this service then please feel free to contact us by clicking on the button below. We would be happy to help you!
Contact Us